Frequently Asked Questions
Everything you need to know about shopping with MUJI Canada.
What are your shipping rates within Canada?
We offer flat-rate shipping across all Canadian provinces. Standard shipping typically takes 3-7 business days depending on your location, with free shipping available on orders over a certain threshold.
What is your return policy?
Unused and unopened items in their original packaging can be returned within 30 days of purchase. Please note that for hygiene reasons, certain items like innerwear and food products are final sale.
Can I return an online order to a physical store?
Yes, online orders can be returned to any MUJI retail location in Canada, provided you have your original digital invoice and the items meet our return criteria.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products available for bulk or corporate orders?
MUJI Canada does offer solutions for corporate gifting and bulk purchases. Please contact our customer service team directly to discuss your specific requirements and volume discounts.